June 5, 2013
Yvonne A. Arpiarian, RN, BSN, Director
Metropolitan Home Health Services, Inc
297 Broadway, Suite 222
Arlington, MA 02474
Thank you for providing outstanding skilled nursing care after my surgery. Nurses Joanne and Elaine were the constant and crucial mainstay for a month and a half of daily visits. Their care, kindness, confidence, positive energy (and humor) encouraged my healing. And, thank you for overseeing and being actively involved in every way throughout, including the hands-on nursing care.
Your nurses are top notch: highly experienced, knowledgeable; compassionate; went beyond the given on my behalf.
From day one I felt they worked as a tight team, each well-informed of the constantly updated details relating to my care. You were the ones more than anyone who went beyond the call of duty and persistently advocated on my behalf, facilitating follow-up medical issues which arose during the recovery period. Truly, with your oversight and wise insight, many potential problems were prevented. Even when physically on one’s own, I felt you and your team were ever present, fully focused, and would respond at a moment’s notice if necessary.
Excellence in an organization starts from the top down and yours is a true model. It is obvious that your company is passionately invested not only in your areas of expertise and what you do, but also in your staff. Your team members are dedicated, knowledgeable, hard-working and committed individuals.
Your organization involves assisting people at crucial times; it is an active and rare model of the finest and the best. Again, thank you, Joanne, and Elaine, so much for all your help.